Patient Accounts
 

St. Luke's accepts many forms of payment on patient accounts. Payment is accepted in person at St. Luke's, online and by phone. Our Patient Accounts team will work directly with your insurance company for insurance payments. If you have questions about your statement, please contact the Patient Accounts department at 509-232-8160 or 1-866-257-3599 or by email. To pay your statement online, click here.

Patient Accounts Contact Information
The following is a list of direct phone numbers for Patient Account team members for direct inquiries:

Name

Phone 

Payment Type

 Karen S. (509) 232-8137 Premera, Asuris, Regence, Tricare, Self-insured, United Healthcare
 Amy (509) 232-8166 Medicare, Medicare HMO, Medicaid HMO
 Karen C (509) 232-8185 Commercial insurance, L&I, Self-pay
 Santana (509) 232-8163 Medicaid of Washington, Medicaid of ID
 Renee    (509) 232-8186 Self-pay, MD Service Billing
   

For department questions, please contact:

  • Sandra Conner, Billing Supervisor (509) 232-8162
  • John Craig, Chief Financial Officer (509) 232-8206

Notice of Financial Assistance
Financial assistance is available for those who meet St. Luke's Rehabilitation Institute's guidelines. If you are in need, please contact the Patient Accounts department at 509-232-8160 or 1-866-257-3599 for more information or download the application.