Committed to providing hope, quality of care and recovery, St. Luke’s is the state’s largest provider of rehabilitation services for stroke, spinal cord injury, head injury or injury or disease to bones, joints or muscles. After illness or injury, there is a need to gain strength, skills and function to allow people to return to the highest quality of life possible. St. Luke’s works as a team with patients and their families to achieve this goal. With a main campus located in downtown Spokane, St. Luke’s combines compassionate care with expertise to provide inpatient physical rehabilitation services to patients of all ages.
Patient satisfaction is key to the success of any health care facility. Because St. Luke's Rehabilitation Institute is committed to getting our patients back to the highest quality of life possible, we consistently measure patient satisfaction and outcomes. To view more detailed patient outcomes graphs, click here. We feel it is important to display outcomes information to provide patients and their families the data they need to make informed choices. The star rating system was developed based on patient and family feedback, with supporting graphs for more detailed outcomes information. If you have feedback about this system, please contact us.
St. Luke's Rehabilitation Institute is committed to providing the highest quality of care to our patients. As the largest provider of medical rehabilitation services in the Northwest, St. Luke's provided more than 21,000 inpatient days of care in 2007. According to data provided by the Washington State Department of Health, the second largest provider of rehabilitation services in Washington provided 9,000 inpatient days of care. Why is it important that we are the largest provider of medical rehabilitation in Washington? To develop the expertise to provide exceptional care for very complex patients, it is imperative that health care providers are able to see a large volume of patients to. Because our staff are providing care to such a large number of rehabilitation patients, we have more collaborative experience than anyone in the region.
Our goal is to return our patients to as independent lifestyle as possible. St. Luke's consistently discharges a larger number of people out to the community than the national average of other facilities.
At St. Luke's Rehabilitation Institute, patients receive high-quality care at a cost-effective price. Compared to inpatient rehabilitation programs throughout Washington state, St. Luke's charges $780 less per-day for care.
| | | |
| 1,629 | 2,035 |
| 12.7 days | 11.4 days |
| $18,417 | $19,071 |
| $1,451 | $2,231 |
| $14,767 | $15,288 |
According to Washington State Hospital Association data for rehabilitation, July 2005 - June 2006
St. Luke's conducts regular focus groups with past patients from all areas to get direct feedback on both areas of accomplishment and places to improve the facility. These focus groups consist of patients who have been discharged over 90 days prior as well as a family member. If you are a past-patient of St. Luke's and would like to participate in an upcoming focus group, please
contact us.
- Focus group participants gave an average 4.88 out of 5 rating for overall satisfaction with their experience at St. Luke's.
- Focus group participants gave an average 5 out of 5 rating for likelihood to recommend St. Luke's.
- Focus group participants gave an average 4.75 out of 5 rating for St. Luke's helping reach their goals.
- Focus group participants gave an average 4.88 out of 5 rating for St. Luke's taking their feedback to heart.
St. Luke's Rehabilitation Institute contracts with Press Ganey Associate, Inc. and MedTel Outcomes, nationally recognized patient satisfaction benchmarking services for health care, to monitor patient satisfaction in various key areas of clinical care and service. These surveys allows us to compare our customer satisfaction results with other rehabilitation facilities around the country. The graphs below illustrate our average scores for inpatient care.
In any form of rehabilitation, the most important goal is getting the patient back to their life in the best way possible. After rehabilitation services at St. Luke’s, 91.9% of patients are sent back to the community, as compared to the national average of 92.3%.
St. Luke's percentage of patients living in the community 90 days after leaving St. Luke's are below the national average:*
Star Scale: 1 star = "needs improvement"; 2 stars = "at national average"; 3 stars = "above national average"
It is important to St. Luke's that our patients feel satisfied with their care. Based on a non-biased survey of patients, 89.3% of St. Luke’s patients rate their overall satisfaction with St. Luke's as "Good" or "Very Good" as compared to the national average of 92.3%.
St. Luke's average overall inpatient satisfaction scores are below the national average:*
Star Scale: 1 star = "needs improvement"; 2 stars = "at national average"; 3 stars = "above national average"
Based on a non-biased survey of patients, 93.6% of St. Luke’s patients rate their likelihood to reccomend St. Luke's as "Good" or "Very Good" as compared to the national average of 92.4%.
St. Luke's average overall inpatient likelihood to reccomend the facility scores are above the national average:*
Star Scale: 1 star = "needs improvement"; 2 stars = "at national average"; 3 stars = "above national average"
St. Luke's also contracts with Med Tel Outcomes to monitor the satisfaction and function of patients after they have been discharged from the hospital for 90 days. This survey provides us the opportunity to identify how well our patients are doing back in their communities and homes. These results also give us a method to observe the durability of our rehabilitation services and compare that with a national model. In the graph below, St. Luke's outcomes are compared with other rehabilitation facilities that use Med Tel Outcomes to collect post-discharge data.
Patients reported an average Functional Independence Measure (FIM) of 112.1, which shows better mobility and functioning of the patient, 90 days after discharge. A FIM score describes daily self care such as eating, dressing and toileting as well as mobility skills such as moving by walking or wheelchair and communicating their needs.
St. Luke's patients average functional independence measurement (FIM) scores 90 days after leaving St. Luke's are above the national average.*
Star Scale: 1 star = "needs improvement"; 2 stars = "at national average"; 3 stars = "above national average"
*Outcomes according to MedTel Outcomes data, 2nd Quarter 2010